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Idea

    Focus on Incident when Agent accept chat
    Idea posted August 17, 2018 by Sathya RajendranApprentice, last edited August 17, 2018 by JessicaBGuru, tagged Agent Browser UI, Agent Desktop, Chat 
    67 Views
    Title:
    Focus on Incident when Agent accept chat
    User Story / Description:

    Hi All,

    I have an requirement to focus on incident workspace when Agent accept chat instead of chat workspace, I have searched in workspace ribbon and by rules but no luck.

    Thanks,

    Sathya

    Edited to add this helpful description of feature request

    Picture: