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    Daniel Foppen
    Dig into Oracle Service Cloud and Field Service 18A Release
    Entry posted February 27, 2018 by Daniel FoppenJourneyer, tagged Product / Product Release 
    129 Views, 3 Comments
    Title:
    Dig into Oracle Service Cloud and Field Service 18A Release
    Entry:

    This latest release of Oracle Service Cloud and Oracle Field Service Cloud includes new functionalities and enhancements that empower our customers to streamline and simplify the service experience for agents and consumers.

    The 18A Release includes some exciting new features in Service Cloud including Answer Versioning for Knowledge Foundation, CKEditor for Answers in .NET, and Workspaces for Agent Browser UI.

    With the latest release of Oracle Field Service Cloud, we have enabled new ways for customers to leverage our innovations to suit their needs, including, several new plug-ins. Beyond the plugins, 18A is jam packed full other cool innovations like:

    • IoT Cloud integration
    • Mobility app for iOS
    • Mobility landing page

    To learn more, watch the Oracle Service Cloud 18A Release Video, Part I and Part 2.

    Oracle Service Cloud 18A Release, Part 1 Video

    Oracle Service Cloud 18A Release, Video Part 1

    Oracle Service Cloud 18A Release, Video Part 2


    Oracle Service Cloud 18A Release Resources

    For more detailed information on these and a rest of the features in the 18A release please visit the resources below.

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