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    Saving picture in response message without sending.
    Idea posted April 25, 2016 by Chris van EsSpecialist, tagged Incident Management 
    60 Views, 4 Comments
    Title:
    Saving picture in response message without sending.
    User Story / Description:

    In some case the agents add picture and like to continue late with this incident. Today (using the Febr. 2016 version) it is not possible to save the incident with picture without mark the Send on Save.

    We like to see the possibility to add a picture into the response message without sending but save the incident.
     

     

     

    Comment

     

    • Sampath Prasanna

      Hi Chris,

      Are you trying to add picture as attachment?

      Could you please tell us if you are referring to "Insert an Image" by "add picture" in the post.

      Thanks,

      Prasanna

       

       

    • Chris van Es

      Hi Prasanna,

      It is not an attachment. It is just a picture or screendump in the message thread.
      See attachment.

      When testing today it seems to be working OK.
       

      BR,
      Chris.

       

       

    • Sampath Prasanna

      Hi Chris,

      Thank you for the information. Yes, agents will be able to save the image without clicking "Send on Save" but agents have to add image again on their next edit(to send response) as this thread becomes read-only. 

      Thanks,

      Prasanna

    • Chris van Es

      Hi Prasanna,

      Correct. But that was not working when I create this request. At that time we use Febr. 2016 version, but today we uses the Nov. 2016 version.

      It is now working as expected. Thanks for followup.

      BR,
      Chris.