This site is intended for sharing ideas, tips, questions and answers, best practices, and experiences. While Oracle Service Cloud employees post here when they can, this is not an offical Oracle Service Cloud Support channel.
1. Remember the Golden Rule: “Treat others as you would have them treat you.” The Community enables interaction among a global community, made up of users with all levels of expertise. By welcoming new members & showing respect to each other, we create an inviting environment that encourages participation & builds the Community’s value for everyone.
2. Keep it professional. You are welcome to share your perspective on the relevant business topics, but mature, polite discussion is encouraged. That means no personal attacks. Comments can be engaging but courteous and respectful. Any abusive, derogatory, inappropriate, obscene, offensive, or violent content will be promptly removed.
3. Respect the privacy of others. It's up to you, and only you, to decide what information to share about yourself & your business. Don't post another user's email or postal address, phone numbers, etc.
If you participate in the Developer Discussion Forum, remember to clean your code and audit logs and remove confidential or sensitive information (e.g. site URL, login, password, customer information).
4. Search first. There's loads of information available, so you'll first want to check existing resources like documentation, sample code, etc. Then search the forum to see if your question has been answered.
5. Make good & relevant contributions. Provide relevant, insightful information & ask important questions. If you found an answer to your question, you can give back to the Community by posting an update to your question. False, inaccurate, & misleading information is not helpful.
6. Help, don't sell: We encourage active participation from customers and partners, but discourage blatant promotion of products and services, particularly in the Discussion Forums where the goal is helping members answer their question. You may highlight your company, products and services on your Community profile.
7. Stay on topic. Keep threads focused on the original conversation. Don't hijack a thread with your question or feedback. Just go ahead & start a new forum thread.
8. Be specific in your subject lines. Many people decide which forum threads to read based on the subject line. Use subject lines to give users a snap shot of your question. For example, briefly state your reporting problem instead of titling your thread “Help with custom report.”
9. Post to the most relevant board, not multiple boards. Posting the same question across multiple boards creates disjointed conversations, clutters the Community, and undermines the purpose of having topical boards.
10. Give praise when due. Everybody likes to know if their contributions were valuable. If another user helped you or shared worthwhile content, let them know—including a “thanks” in your posts, giving them a thumbs up, and/or marking a post as the best answer when appropriate. This also helps improve the user's Community rank.
11. Keep the Order. The Community exists for you. You can help make this a safe, positive, and valuable place by helping enforce these guidelines & reporting violations to Oracle Service Cloud team.
If content does not abide by the guidelines or User Agreement, report it to our moderators by selecting “Report Abuse.”
If you see something that is broken or could be improved, let us know--send a private message to Community Managers Erica Leep or Danette Beal, post your ideas to the Idea Lab, post to the forum, etc.
We know this list isn’t exhaustive, but rather than looking for loopholes, we ask that you understand these guidelines and respect the intent behind them. In most cases, if you cross one of the lines above, we’ll give you a warning & address the offense. But subsequent violations will result in the termination of your account.