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    When attaching a KM article to a case, Oracle lacks a check...
    Idea posted May 21, 2018 by Timothy MohleJourneyer, last edited August 15, 2018 by eleepHero, tagged Agent Desktop, System Admin and Configuration 
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    Title:
    When attaching a KM article to a case, Oracle lacks a check to see if the article is flagged internal only
    User Story / Description:

    When attaching a KM article to a case, Oracle lacks a check to see if the article is flagged internal only and should not be sent to customers.
    Instead what is happening today, is customers are provided a link they cannot open, creating additional case interactions