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We've been using the "enhanced console" for about a couple of years now. I would have to say that this was a great disappointment. More so when the legacy console was completely phased out. Now we're just stuck with it. I've heard tons of moans and groans over this update. And I'm sure you (Oracle/RightNow) have as well. So, what are you going to do about it?
The "enhanced" console has nothing enhanced about it. In fact, it's a pile of junk. The legacy console, on the other hand, was/is overall lightyears better. It just worked - less or almost zero issues as well. It didn't use up so much memory (it's 2017, we still have RAM issues?). Now, I'm seeing 600-800MB memory used. Seriously?!?
So, my idea: bring back the legacy console. Why? It just worked. Period. So, do whatever you need to do to make everything else work with it. We need a simple/basic interface that functions 100%. I think we've tolerated so much of this enhanced console garbage and enough is enough.
Can I get some love on this? Or do you think user feedback no longer matter? I maybe the only one posting about this, but, I'm simply stating the facts that no one seems to talk about.