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    Priyanka Tiwari
    Email messages generated from field service remains in new...
    Topic posted December 6, 2017 by Priyanka TiwariRegular 
    26 Views, 3 Comments
    Title:
    Email messages generated from field service remains in new state
    Content:

    Hello,

    In my scenario Email messages are successfully generated but system is unable to send it.

    Remains in New state only forever. Can anybody suggest me why the mails are not sent to the receipient.

     

     

    Thanks in advance

     

    Version:
    OFSC 17.8

    Answer

     

    • Claus Lemke

      Hi Priyanka,

      what are the settings of the scenario?
      did you schedule the mails for later sending?

      There should be a date and time in the message log of the activity that shows the date and time the system wants to send the mail.

      Is this entry really in the past ?

      Claus

       

    • Priyanka Tiwari
      Claus Lemke said:

      Hi Priyanka,

      what are the settings of the scenario?
      did you schedule the mails for later sending?

      There should be a date and time in the message log of the activity that shows the date and time the system wants to send the mail.

      Is this entry really in the past ?

      Claus

       

      View original

      Thanks Claus

      None of the email is sent from the system , maximum are generated and send at time of event.

      Can it be a firewall issue that company firewall is blocking it to sent?

      Regards,

      Priyanka

       

       

       

    • hardik gupta

      Hi Priyanaka,

      Please check if you are getting this message "Message Step Expired".

      Also check the number of re-attempts are you doing for email sending. I have attached a sample configuration that works. Please check if yours matches this.

      If still you are not able to receive emails then may be in your OFSC instance the email is not enabled. So you can connect with Oracle to enable the same.

      But first try the configuration in the message scenario step.

      Regards,

      Hardik