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Idea

    [Not Planned] New Launch Condition for Message Scenarios:...
    Idea posted August 10, 2018 by ZsoltMaster, last edited August 27, 2018 by Mike WierzbowskiSpecialist, tagged Field Service 
    34 Views, 1 Comment
    Title:
    [Not Planned] New Launch Condition for Message Scenarios: order changed
    User Story / Description:

    As a developer I like to warn technician when his/her route is changed, for example two activities exchanged by dispatcher. The messages through Collaboration will be the perfect channel for that, two things are missing: sound on Mobility (when screen off also) and a launch condition where the system examine activities order changes.

    Comment

     

    • Mike Wierzbowski

      Hi Zsolt,

      Thanks for sharing your idea with the Idea Lab.

      Technicians should be able to see changes to their route using the Notification Panel.  We also have plans to introduce new notifications (i.e. banners, alerts, etc.) to the installed iOS and Android Apps so they user can see them without having to be in Oracle Field Service Cloud.

      Regarding the new request for a order changed Launch Condition, we do not have plans to add that at this time.  Our suggestion is to use the Events API where you can monitor changes based on your specific business needs.

      Regards,

      Oracle Field Service Cloud Product Management Team