I'm wondering if anyone knows of or has developed an add-in to alert users that an incoming chat with an audio notification?
Thanks in advance!
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There is a setting in your user options to play a sound on an incoming chat.
Check your communication center settings in the user options screen.
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I have moved this post to the General Developer Discussion board to gain more visibility with our larger Developer Community. Dietrik however is the best of the best of the Community and I would definitely check your Communication settings per his guidance.
Danette, Community Manager
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Also just wanted to chime in and mention that you might be interested in adding your vote and comment in support of this idea, RightNow Chat Sound, in the Idea Lab.
Erica, Community Manager
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Any updates on this?
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Sound option added and tested! I've also added my backing to the ideas lab post. As I'm sure in a contact centre environment, this little sound isn't going to be heard.
Thank you for adding it to the idea lab as well, I think it is good if we all drop some ideas there every now and then.