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    [Under Consideration] Audit log does not provide enough...
    Idea posted June 7, 2013 by Ronald HilemanWhiz, last edited July 31, 2015 by Vimal ChopraApprentice, tagged Agent Desktop, Reporting, System Admin and Configuration 
    991 Views, 32 Comments
    [Under Consideration] Audit log does not provide enough Details
    User Story / Description:

    We would like to be able to see what field(s) were edited and possibly the before and after values of these fields when an incident is edited.  Currently, we only have the message, "Edit"   and "Edited from : Incident Editor".

    The transactions table only has queue and status information in the attributes.


    We would like to know what field(s) were actually edited/modified.



    • Stephen Pickett

      I second Baxter's requirement, including the need for enhanced audit logging (showing exactly who has viewed what field in records).

    • Brian L.

      Audit log continues to be a major pain point with our implementation. Any type of acknowledgement from Oracle PMs would be appreciated. I see this is Under Consideration now which is good, but many things linger in that state for years.