This is a public Idea Center  publicRSS


    1 liked this

    Message template merge fields
    Idea posted February 12, 2018 by Alistair CawJourneyer, tagged Agent Desktop, Field Service, Incident Management 
    Message template merge fields
    User Story / Description:


    We use the message template a great deal but their is a limit of 128 distinct merge fields we can use which is having a serious impact in the way we develop Oracle. I would like to propose we increase the number of merge fields to 256 unique fields. The other option I suggest would be to have another Email Incident Information message within the Administration Emails interface.