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    Message template merge fields
    Idea posted February 12, 2018 by Alistair CawJourneyer, last edited July 31, 2018 by eleepHero, tagged Agent Desktop, Incident Management 
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    Title:
    Message template merge fields
    User Story / Description:

    Hello,

    We use the message template a great deal but their is a limit of 128 distinct merge fields we can use which is having a serious impact in the way we develop Oracle. I would like to propose we increase the number of merge fields to 256 unique fields. The other option I suggest would be to have another Email Incident Information message within the Administration Emails interface.