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Idea

    Reporting on business hours, instead of 24-hour
    Idea posted August 31, 2018 by JelsiaoJourneyer, tagged Reporting 
    84 Views, 1 Comment
    Title:
    Reporting on business hours, instead of 24-hour
    User Story / Description:

    A way to report on business hours, rather than a 24-hour clock. For example, when calculating response time (for a Customer Case Metrics report, for example), the system calculates on a 24-hour clock, even though the majority of cases will only be responded to within defined business or emergency hours.

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