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    14 liked this

    Allow Alphabetical Sorting of Menu Items
    Idea posted April 15, 2017 by Jon HilgemanJourneyer, tagged Agent Desktop 
    132 Views, 8 Comments
    Allow Alphabetical Sorting of Menu Items
    User Story / Description:

    For customers who have large volumes of items in their menu objects (e.g. 2,000 Incident Queues), adding a new item can be frustrating because it automatically creates the new item at the end of the list. There is currently no way to programmatically change the sequence for most of these items, so it would be nice to have a better way to manage these objects. For example:

    1. A button that allows one-click alphabetical sorting of the menu items.

    2. Right-click on a menu item to get additional options on re-ordering just that item.

    3. When you've selected an existing queue, change the "New" item location to be below that selected item. 



    • Corbin Midgley

      We manually put our client list in alphabetical order for over 700 clients. This would be very helpful.

    • Justin Beer

      This is a great idea! I have very large lists to maintain and it is a time waster to put each new item into the correct position.

    • JJ

      I want to LIKE this but can't see how.

      Would be excellent.

    • Brendan Patterson

      I would also like to see alphabetical sorting implemented. It's a shame this isn't something we can configure ourselves.

      As an example: In some areas, like Melbourne, we have a bunch of shared locations, but currently they sort in the order they were added so new locations are added to the bottom yet if your searching for a specific location It’s a nightmare trying to find the one your after with a page so long especially when there is no logical order.

      See the screenshot below. PS. I reduced Chrome to 80% size to fit all locations on the screen. Normally at 100% you would have to scroll through the list.

      Capture.JPG (112KB)
    • Pavol Procka

      Great Idea, would save a lot of manual moving around!

      JJ -  I liked it and you can too :) - just click the Yellow smiley face in the grey Button that says "8 liked this" on the top left next to the Idea's title.

    • Julie Dionne (GBT)

      Definitely a feature we need too.

    • Julie Dionne (GBT)

      This feature is long overdue. Not sure why it was not originally implemented in the first place.

    • Corbin Midgley

      Long overdue for sure.