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    [Knowledge Advanced] : End users Rating comments should also...
    Idea posted June 6, 2018 by Peeyush SharmaApprentice, tagged Knowledge Advanced 
    75 Views, 1 Comment
    [Knowledge Advanced] : End users Rating comments should also be exposed
    User Story / Description:


      Actually I came across with an issue where in I wanted to see the Ratings comments given by end user from Analytics Reports but unfortunately I can only be able to see Ratings from 1 to 5 but not the comments.

    After raising an SR , Got to know that Comments is not being exposed , that is only for internal purpose yet.

    Hence Posting this in Idea Lab So that Oracle Product Development team consider this to expose the comments as well.


    Peeyush Sharma



    • Saitej Kurapati

      I heard this functionality is in their road map.

      I found one workaround for this use case. If this workaround meets your business requirements you can explore this option - On submission of feedback comments by the user pass those values to the incident object and use this object in reports.

      Thanks & regards