This is a public Idea Center  publicRSS

Idea

    1 liked this

    [Knowledge Advanced] : End users Rating comments should also...
    Idea posted June 6, 2018 by Peeyush SharmaApprentice, tagged Knowledge Advanced 
    54 Views, 1 Comment
    Title:
    [Knowledge Advanced] : End users Rating comments should also be exposed
    User Story / Description:

    Hi,

      Actually I came across with an issue where in I wanted to see the Ratings comments given by end user from Analytics Reports but unfortunately I can only be able to see Ratings from 1 to 5 but not the comments.

    After raising an SR , Got to know that Comments is not being exposed , that is only for internal purpose yet.

    Hence Posting this in Idea Lab So that Oracle Product Development team consider this to expose the comments as well.

    Thanks,

    Peeyush Sharma

    Comment

     

    • Saitej Kurapati

      I heard this functionality is in their road map.

      I found one workaround for this use case. If this workaround meets your business requirements you can explore this option - On submission of feedback comments by the user pass those values to the incident object and use this object in reports.

      Thanks & regards

      Saitej