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Topic

    kerry walker
    Answer Versioning
    Topic posted June 13, 2018 by kerry walkerJourneyer 
    45 Views, 4 Comments
    Title:
    Answer Versioning
    Content:

    Hello!

    Our team is preparing to upgrade to 18B, which features Answer Versioning.  We've seen the You Tube video tutorial so we have an idea of what is involved. However, many of our Answer reviewers are not OSvC users.  We are wondering if anyone has a solution for sending Answers to reviewers that are not OSvC users, while still maintaining the benefits of Answer Versioning?  Thanks!!  =]

    Version:
    17D

    Answer

     

    • Dev Aditya

      Hi kerry,

      I am not sure how that non user of OSvC will edit answers, however, I guess I have an idea to help you with showing answers to them before it is public.

      1. Create a new access level, let us call it Review.

      2. Create a SLA, let us call it 'Reviewer' and assign 'Review' access level to this SLA.

      3. Assign 'Review' access level to selected answers.

      4. Create contact for all reviewers, Now, either create a separate organization for all the reviewers and assign the 'Reviewer' SLA to it, or assign this SLA individually to all contact records for reviewers.

      This way, all the answers in access level 'Review' will be visible to 'Reviewers' only on the customer portal.

       

      -Dev

    • kerry walker

      Hey Dev, 

      Thank you for your reply.  I appreciate the insight!

      -Kerry

       

    • Luuk

      Answer editing outside of OSC is not supported. However... you should be able to make something using the Customer Portal and Connect for PHP or the API's.

      Create, update, destroy are available so you can use that.

      *Just don't tell Oracle that you're doing this*

    • kerry walker

      Hey Luuk, 

      Thank you for the info!  =]

      -Kerry