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    Limited Space For Chat on Browser UI
    Idea posted October 11, 2017 by Roger LugoRookie, tagged Agent Browser UI, Chat 
    Limited Space For Chat on Browser UI
    User Story / Description:

    Unlike the desktop console, the browser version does not provide enough space for chat.  The chat space is located on the left-hand side and takes up about one-quarter of the screen.  My agents have difficulty seeing the text.  Please make the chat area a similar size as the desktop console or provide the ability for the user to customize the screen.  This is particularly an issue for Mac users since they don't have the ability to use the Window's based desktop console.  Unfortunately, Boot Camp or other utilities that can run Windows on a Mac is not an option for us.  As a result, this change is critical for our agents to conduct daily business via chat.