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    Ref# Hyperlink in Chat Transcript
    Idea posted July 29, 2018 by Ziv SExplorer, tagged Agent Browser UI, Agent Desktop, Chat 
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    Title:
    Ref# Hyperlink in Chat Transcript
    User Story / Description:

    **Posting this idea following this community thread: http://communities.rightnow.com/posts/4dabee49fe?commentId=86912

    As a chat agent, OSvC formatted reference numbers that were sent in the chat transcript by the end-user should appear as hyperlinks, so I can open the incident easily and quickly.