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Idea

    Open cases from history in sub-tab of one case
    Idea posted August 31, 2018 by JelsiaoJourneyer, tagged Agent Desktop, Incident Management 
    103 Views
    Title:
    Open cases from history in sub-tab of one case
    User Story / Description:

    When opening a case from the case history within an already open case, it would be nice for the case to open in a sub-tab so it does not mix with the other cases you already have opened.

    The idea behind this is that you are opening a case from the case history related to the one you are working on so it would be great if the cases are all under that one case.