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Topic

    Andreea Costea
    How to display KB for unauthenticated users when PTA enabledAnswered
    Topic posted July 11, 2018 by Andreea CosteaRegular 
    9 Views, 1 Comment
    Title:
    How to display KB for unauthenticated users when PTA enabled
    Content:

    Hello everybody,

    Is it possible to display answers to unauthenticated  users if we enable PTA? We have Answers exposed through widget on external website. Not all customers who enter the website have an account or must login. They have to login only if they make an order, but they need to see the answers anyway. Is that possible? 

    Thank you.

    Best Answer

    Anthony Smith

    Hi Andreea

    If I understand your question correctly, you'd just need to ensure the answers which you want to be visible to unauthenticated customers need to be visible to a group which has no restrictions e.g. "Everyone" by default is open to everyone. This way whether or not customers are authenticated, they'll be able to see answers marked as "Everyone".

    If your access levels are customised, you can check this article https://cx.rightnow.com/app/answers/detail/a_id/1838 to see how to adjust or check which access level matches your requirement of unauthenticated users.

    Answer

     

    • Anthony Smith

      Hi Andreea

      If I understand your question correctly, you'd just need to ensure the answers which you want to be visible to unauthenticated customers need to be visible to a group which has no restrictions e.g. "Everyone" by default is open to everyone. This way whether or not customers are authenticated, they'll be able to see answers marked as "Everyone".

      If your access levels are customised, you can check this article https://cx.rightnow.com/app/answers/detail/a_id/1838 to see how to adjust or check which access level matches your requirement of unauthenticated users.