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Idea

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    Allow the Case Summary section to be resizeable
    Idea posted April 13, 2018 by Timothy MohleJourneyer, last edited August 15, 2018 by eleepHero, tagged Agent Desktop, System Admin and Configuration 
    21 Views, 1 Comment
    Title:
    Allow the Case Summary section to be resizeable
    User Story / Description:

    When a case is open, the Case Summary section of OSvC appears to take up around 30% of real estate of the central 'window' no matter how large that central window is (Collapsed side panels, undocked window etc). Add a 'drag bar', or a button to collapse the Case Summary section completely, so that users can leverage more real estate for the parts of the case which are important in active work

    Comment

     

    • Sebastiaan

      I like this idea and got me thinking...
      I think this can be achieved with a workspace rule where you have 2 buttons. Have all your fields in a table and use a workspace rule to hide/show the table with the buttons. I just did a quick test and it does indeed work. I will attach the exported workspace for you to examine :-)