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Topic

    Vijayalakshmi Arunachalam
    Field Service Error Code: 409
    Topic posted March 13, 2018 by Vijayalakshmi ArunachalamWhiz 
    71 Views, 3 Comments
    Title:
    Field Service Error Code: 409
    Content:

    Hi,

    Facing error while trying to create activity through API 

    "https://api.etadirect.com/rest/ofscCore/v1/activities"

    Message:

     "status": "409",
        "detail": "Cannot modify deactivated route"

     

    Any idea how to resolve this issue? Do we need to do any configuration?

     

    Thanks,

    Answer

     

    • Shaun Nicely - Helix Business Solutions

      OFS will not allow to create an activity on a technicians route which has been deactivated for the day. You are receiving the error because you are trying to create a new activity on a route that is not active. 

    • Vijayalakshmi Arunachalam

      Thanks for your prompt reply. But , once the FE re-activate the route, we shouldn't get the error right? Or for the day once the FE deactivate the route , for the whole day he will be in deactivate status?

    • Ravi Shankar

      Reactivating the route will allow you to add activities to the technician's route.