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Idea

    Category table: Be able to add custom fields or link custom...
    Idea posted August 1, 2018 by Ineke ClewerSpecialist, last edited August 1, 2018, tagged Reporting, System Admin and Configuration 
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    Title:
    Category table: Be able to add custom fields or link custom objects
    User Story / Description:

    we have lots of different SLAs depending on category so this is currently handled with some very messy report fields and nested if statements

    it'd be great if we could create either a field on the category table to assign it an SLA that we can then use in the reports, (and maybe a stretch SLA too), or create a custom object that we can link to the category so it can look up the SLAs