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Idea

    Add an indicator for users to know that work is being edited...
    Idea posted April 13, 2018 by Timothy MohleJourneyer, tagged Agent Desktop, Incident Management 
    43 Views, 3 Comments
    Title:
    Add an indicator for users to know that work is being edited and not yet saved.
    User Story / Description:

    Users need an indicator when doing any unsaved work that the case is in EDIT mode until such time that it is saved.  For whenever a case is edited, users start writing an email, change the product, etc.  When user tries to close the tab and there is any unsaved information then application should prompt an error.

    Comment

     

    • Sebastiaan

      I'm not sure if I understand the request correctly but when I create a new incident and type something in a thread and want to close the incident I do receive a default message box with the question if I want to save my work.

    • Timothy Mohle

      This is about notifying other users which are updating the case simultaneously.  (2 users have the case open and making edits at the same time.)

    • Sebastiaan

      Hi Timothy.

      What you would like to acomplish is already possible. It is done through a workspace rule. Please have a look at the following post

      Display on incident report when this incident is already viewed/edited by another agent