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    Sven Lee
    Screen pop functionality
    Topic posted August 16, 2013 by Sven LeeExplorer 
    711 Views, 1 Comment
    Title:
    Screen pop functionality
    Content:

    Hi All.

    I want to realize screen pop functionality.When a customer(contact) gives a call to the agent, then RNT pop up a screen which can show an editor or a report about this customer(contact).

    But I run into a problem.I don't know how to generate 

    screen pop.I don't know how to configure to submit an HTTP GET in the proper format.What is HTTP GET?Is it a function

    or a method which RNT support?

    According to RNT document examples,

    http://localhost:57575/screenpop?t=editor&recordType=5&id=23 

    http://localhost:101/screen pop?t=report&id=55&accounts.display_name=Abby%20Parker 
    where can I use these two URLs?What's result?How to configure it?
    Appreciate if anyone gives a hand.
     
    Thanks,
    Jason

    Answer