Is there a way to create some sort of notification for duplicate cases sent in on a given day or week? For example, one of our CS groups require a specific code when they submit cases. So, whenever this specific code shows up with in the same week (meaning multiple cases were entered for this code), a notification would appear telling the agent. The notification can be something as simple as red text, or a flag, it doesn't have to be anything major. Ideally, I'd like something that looks back 1-2 weeks and displays the SupportLink Reference number of those cases, if possible.
This would save our agents time because it would cut down on the amount of duplicate cases. Often times, we see different people at our customer submit the same case, and right now we do not monitor that.
Looking for some feedback on what would make sense here.