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    [Under Consideration] Multi-day activity notification...
    Idea posted January 11, 2018 by Keerthi PeesapatiWhiz, last edited January 16, 2018 by eleepHero, tagged Field Service 
    25 Views, 1 Comment
    Title:
    [Under Consideration] Multi-day activity notification requirement
    User Story / Description:

    Our current customer has a multi-day activity notification requirement that currently can’t be met with native product behavior:

    • If a non-scheduled multi-day activity is assigned to a tech, or multiple multi-day activity segments are moved from one tech to another, or cancelled, OFSC generates an “add”, “move” or “cancel" message scenario for each activity segment.
    • The above behavior is consistent with what OFSC typically does, and:
      • in some cases useful, as OFSC needs to inform an external system about creation/assignment/cancellation of each segment
      • in some cases not useful/redundant: when message scenarios are used to notify tech of job assignment/job re-assignment/job cancellation, the tech will end up getting multiple messages, one per segment, when one would have been enough. The multiple messages flood the e-mail inbox/text messages and may cause techs to start ignoring/redirection the notifications.

    As there is no blocking condition to prevent multiple notifications for multi-day segments, Customer would like to request this feature as product enhancement. 

    The new feature should be an option to a) allow all segments’ notifications to be sent, or b) send out 1 notification per add/move/cancel of multiple segments per resource.

    Thanks

    Comment

     

    • Mike Wierzbowski

      Hi,

      Thanks for sharing your idea on the Idea Lab. Your ideas are very important to us and we appreciate you taking the time to send us this information.

      Ideas are evaluated based on several factors including the value it could bring to our diverse set of customers, how the request fits with our product strategy and vision, how many customers support the request, development cycle, etc.

      Our team will review your suggestion for future consideration. When we have additional information to share we will post an update.

      In the meantime:

      • Please visit this Support Center page to access a consolidated list of links related to Oracle Field Service Cloud releases and documentation, top knowledge answers, important announcements and more.
      • If you are facing specific business challenges we advise contacting your Customer Success Manager or Oracle Consulting Services. They have access to Oracle Field Service Cloud implementation experts and have provided solutions to customers across a wide range of industries

      Regards,

      Oracle Field Service Cloud Product Management Team