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    Hector Arreola
    Display incident thread side to side on BUI like on console?
    Topic posted August 9, 2018 by Hector ArreolaExplorer 
    21 Views, 1 Comment
    Title:
    Display incident thread side to side on BUI like on console?
    Content:

    Hello everyone!

    Currently on our incident editor we have a "Messages" tab where we placed a "Rich Text Incident Thread" element. The way it is shown is a box on the left to create a new entree and on the right a box with the Thread History.

    When I go to our BUI the "new entree" box is on top and the the thread history on the bottom.

    Is there a way to make the BUI look like the console?

    Thank you.

    Answer

     

    • Sebastiaan

      I think an automatic switch (as a setting that can be switched off) based on screensize would be better as for small screens (mobile phones, small tablets) it would take up too much space to have it side by side.

      Edit: Sorry, thought this had been placed in the idea lab :-)
      No, there is no such option available at the moment (not to my knowledge)