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When agent accepts incoming chat, the live chat window...
Idea posted April 13, 2018 by Timothy Mohle, tagged Chat, Incident Management in Idea Lab public
Chat notification should be more obvious and sound until...3
Idea posted April 13, 2018 by Timothy Mohle, tagged Agent Desktop, Chat in Idea Lab public
Add a preview option to all message types to review...
Idea posted April 13, 2018 by Timothy Mohle, tagged Agent Desktop, Chat, Incident Management in Idea Lab public
Add or enable emojis for chat and email use.2
Idea posted March 27, 2018 by Robin Price, tagged Chat in Idea Lab public
Our agents use standard text with HTML that we need to give...24
Idea posted March 21, 2018 by Kristine Tannert, tagged Agent Desktop, Chat in Idea Lab public
Sending/Receiving Secure information via chat2
Idea posted March 19, 2018 by Simon Kilgarriff, tagged Chat in Idea Lab public
REST APIs / SOAP APIs / CHAT API to get agent availability...2
Idea posted January 30, 2018 by Brian Taht, tagged Chat, Connect Data Services in Idea Lab public
[In Development] Make default chat font color not green74
Idea posted January 14, 2018 by Christian Linke, tagged Chat, Customer Portal in Idea Lab public
Definir nombres a las conferencias.11
Idea posted December 5, 2017 by Harley Dadvison Mejia Montenegro, tagged Chat, Field Service, System Admin and Configuration in Idea Lab public
[In Development] Facebook Messenger & OSvC Chat Integration13
Idea posted November 29, 2017 by Virendra Kumar, tagged Chat, Social Monitor in Idea Lab public

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