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Include data from Smart Collaboration in Daily Extract1
Idea posted July 21, 2017 by Carlos Pinto, tagged Chat, Field Service, Reporting, System Admin and Configuration in Idea Lab public
Reports for Smart Collaboration11
Idea posted July 21, 2017 by Carlos Pinto, tagged Chat in Idea Lab public
Edit Staff Profile & Access Only the Chat Queues
Idea posted June 26, 2017 by Michele V, tagged Chat, System Admin and Configuration in Idea Lab public
Chat - Wrong Attachments can't be cancelled
Idea posted May 28, 2017 by Thiyagarajan Sundaram, tagged Chat, Customer Portal in Idea Lab public
Support Rich Text in Online Chat Windows.4
Idea posted May 19, 2017 by zha fubiao, tagged Chat, Customer Portal in Idea Lab public
[Duplicate] Chat Rule Log12
Idea posted May 16, 2017 by Michele V, tagged Chat in Idea Lab public
Send chat transcript at the end of a chat62
Idea posted May 15, 2017 by Simon Kilgarriff, tagged Chat in Idea Lab public
Agent Duration in Current Status1
Idea posted May 11, 2017 by Paul McCarty, tagged Chat in Idea Lab public
Agent Status Summary by Interval1
Idea posted May 11, 2017 by Paul McCarty, tagged Chat, Reporting in Idea Lab public
[Not Planned] Chat - Display on Customer side that agent is...6
Idea posted April 27, 2017 by Christine Metz, tagged Chat in Idea Lab public

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