Posts

Posts

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IdeaUrgent routing should provide an option of whether to pull...3141Jamie WatsonExplorerDiscussion Forum > Idea LabpublicSeptember 12, 2018
IdeaMultiple analysts assigned to a case168JelsiaoJourneyerDiscussion Forum > Idea LabpublicSeptember 1, 2018
IdeaRe-send a response1066JelsiaoJourneyerDiscussion Forum > Idea LabpublicAugust 31, 2018
IdeaAbility to save preferred text format in default177JelsiaoJourneyerDiscussion Forum > Idea LabpublicSeptember 1, 2018
IdeaSend on Save button to insert signature1054JelsiaoJourneyerDiscussion Forum > Idea LabpublicAugust 31, 2018
IdeaOpen cases from history in sub-tab of one case064JelsiaoJourneyerDiscussion Forum > Idea LabpublicAugust 31, 2018
IdeaImprove formatting of bulleted items in messages1043JelsiaoJourneyerDiscussion Forum > Idea LabpublicAugust 31, 2018
IdeaExclude logos from signatures to be saved as attachments040JelsiaoJourneyerDiscussion Forum > Idea LabpublicAugust 31, 2018
IdeaAbility to cancel a save request169JelsiaoJourneyerDiscussion Forum > Idea LabpublicSeptember 1, 2018
IdeaIncident proposal to answer to not show custom object fields081Yair LahavJourneyerDiscussion Forum > Idea LabpublicAugust 26, 2018
IdeaGlobal or profile ability to disable Recent Items4150Colin McWilliamsJourneyerDiscussion Forum > Idea LabpublicAugust 24, 2018
IdeaBetter way for analysts to know their incident responses...134JLFolkmanMasterDiscussion Forum > Idea LabpublicAugust 16, 2018
IdeaAllow Rules To Trigger From Logged-In Staff Account Custom...2165JaayBExplorerDiscussion Forum > Idea LabpublicJuly 26, 2018
IdeaFeedback routing to article creator and not owner055Karuna GudipatiExplorerDiscussion Forum > Idea LabpublicJuly 17, 2018
IdeaAdd "exit this function" action to business rule...2036Mig PonceApprenticeDiscussion Forum > Idea LabpublicJuly 13, 2018
IdeaMake All Attached Emails Appear in the Message Log as they...2031Chris WeisgramRookieDiscussion Forum > Idea LabpublicJuly 12, 2018
IdeaWorkspace Rules on Multi-edit workspaces343Nigel OliverWhizDiscussion Forum > Idea LabpublicJuly 13, 2018
Idea[In Progress] BUI thread wysiwyg editor hyperlinks3241LuukMasterDiscussion Forum > Idea LabpublicJune 25, 2018
IdeaAbility to copy pages within Agent Script editor1022NeilApprenticeDiscussion Forum > Idea LabpublicMay 29, 2018
IdeaSupported Service Module Display Size @ 125%/150%1027Tanya StoneRookieDiscussion Forum > Idea LabpublicMay 23, 2018
IdeaAttachment Placeholder in Body of Thread026JLFolkmanMasterDiscussion Forum > Idea LabpublicMay 16, 2018
IdeaAbility to choose the "from" address at the...257Timothy MohleJourneyerDiscussion Forum > Idea LabpublicMay 4, 2018
IdeaOSvC Read receipts for response emails5236Kurt HelfrichMasterDiscussion Forum > Idea LabpublicJune 7, 2018
IdeaWhen agent accepts incoming chat, the live chat window...043Timothy MohleJourneyerDiscussion Forum > Idea LabpublicApril 13, 2018
IdeaPrevent all windows from minimizing if a user -- when...011Timothy MohleJourneyerDiscussion Forum > Idea LabpublicApril 13, 2018
IdeaOpening of specific Incident from external application which...2015Venkat TanneruWhizDiscussion Forum > Idea LabpublicMarch 2, 2018
IdeaDisable link between Knowledge Window in the Console and...1040Randy StacelRegularDiscussion Forum > Idea LabpublicFebruary 27, 2018
IdeaMessage template merge fields1052Alistair CawJourneyerDiscussion Forum > Idea LabpublicJuly 31, 2018
IdeaRule trigger "On thread change"4165SebastiaanEliteDiscussion Forum > Idea LabpublicFebruary 11, 2018
IdeaAbility to create our own Message Templates and determine...6057BaxterSpecialistDiscussion Forum > Idea LabpublicJanuary 30, 2018