Posts

Posts

  • Ketan Chaudhari
    Encryption of data in all the RightNow tables
    Idea posted July 2, 2018 by Ketan ChaudhariNewbie, tagged Agent Desktop, Connect Data Services, Other, System Admin and Configuration in Discussion Forum > Idea Lab public
    Title:
    Encryption of data in all the RightNow tables
    User Story / Description:

    Hi,

     

    Is there a way by which data stored in Service Cloud/RightNow tables can be encrypted?

    Our client is looking for this one.

    Thanks in advance.

     

    Regards,

    Ketan

  • Anthony Ángeles
    Forward of failed outbound messages1
    Idea posted May 15, 2018 by Anthony ÁngelesRookie, tagged Other in Discussion Forum > Idea Lab public
    Title:
    Forward of failed outbound messages
    User Story / Description:

    I would find it very helpful if it was possible to forward of failed outbound messages

  • Darsen Prasad
    Re-branding the Oracle Service Cloud Entry Page5
    Idea posted February 23, 2018 by Darsen PrasadExpert, tagged Agent Desktop, Other in Discussion Forum > Idea Lab public
    Title:
    Re-branding the Oracle Service Cloud Entry Page
    User Story / Description:

    We would like to have the capability to customize or brand the Entry page as per the interest of our clients.

    https://{sitename}.custhelp.com/cgi-bin/{interface.cfg}/php/admin/launch.php

    Changing the default Oracle logo which is referred from  {site}/rnt/rnw/img/admin/Oracle_Small.png

    Thank you, 

    Darz

     

    Picture:
  • Nik Tran
    Linking to another another kb answer within an answer via...9
    Idea posted January 10, 2018 by Nik TranRegular, tagged Customer Portal, Knowledge Foundation, Other, System Admin and Configuration in Discussion Forum > Idea Lab public
    Title:
    Linking to another another kb answer within an answer via answer variable
    User Story / Description:

    It would be nice if Oracle can implement a feature where we can link to another answer directly within an answer with using a pre-format for answer variables. For example, if you want to link to answer id 123 from interface "en", all you have to do is tag it as $en_123 and it would intelligently link it. Today, we have to create an answer variable for each answer we plan to link to from another answer. It's a lot of work to maintain. In answer https://cx.rightnow.com/app/answers/detail/a_id/6529/, there's a table with with all the system variables under different headings (incident/contact/organization/misc). We should add one under Misc Variables with $interface_answer_id. The html output from this answer variable would be something like <a href="***.custhelp.com/123" target="new">Answer ID 123: Summary of answer 123</a>.

    thanks

    Nik

  • Francisco Javier Gomez Fraile
    Lock actions based on the order coordinates1
    Idea posted January 4, 2018 by Francisco Javier Gomez FraileJourneyer, tagged Agent Desktop, Other, Reporting, System Admin and Configuration in Discussion Forum > Idea Lab public
    Title:
    Lock actions based on the order coordinates
    User Story / Description:

    Hello,

    I think It will be a good idea if OFSC allows to lock actions like start, complete, ... based on the coordinates where the technician is executing the work order. There is an alarm according to the possition where technician execute and where order is, but I think it is not enough.

    Regards,
    Javier.

  • Jacek Szymanski
    Support for Internationalized Domain Names in e-mail...1
    Idea posted December 20, 2017 by Jacek SzymanskiRegular, tagged Other in Discussion Forum > Idea Lab public
    Title:
    Support for Internationalized Domain Names in e-mail addresses
    User Story / Description:

    As responsible for system communication with our customers I need the feature of processing e-mails from domains including non-ASCII characters (e.g. example@grüneideen.de) so I can support customers using such domains.

    Non-ASCII characters in domain names have been allowed through the Internationalized Domain Name (IDN, https://en.wikipedia.org/wiki/Internationalized_domain_name) standard already since 2009 and the usage of such domains gradually increases. Today, RightNow's Techmail utility does not support e-mail addresses following the IDN standard which means that e-mails coming from such addresses are rejected. This in turn means that we are not able to serve all our customers.

    Non-ASCII characters are used in domain names e.g. in German-speaking countries (e.g. "ü"), Slavic-language-speaking countries (e.g. Polish "ł") but also in non-Latin-alphabet languages.

    Since the IDN standard is backwards-compatible I think it should be relatively easy to implement this functionality. There are even ready-to-use conversion examples (e.g. https://msdn.microsoft.com/en-us/library/windows/desktop/dd319089(v=vs.85).aspx).

  • meenal murugappan
    QueryCSV/RunAnalyticsReport use string as a delimiter1
    Idea posted November 14, 2017 by meenal murugappanRookie, tagged Other in Discussion Forum > Idea Lab public
    Title:
    QueryCSV/RunAnalyticsReport use string as a delimiter
    User Story / Description:

    One can give only one character as a delimiter while executing QueryCSV/RunAnalyticsReport SOAP requests. Very often the delimiter is contained in the row values and splitting based on the delimiter provides incorrect results. This can be avoided if more than one character or a string is allowed as delimiter. Although the documentation hints it is supported: 

    Delimiter : Specifies the character(s) to delimit the column fields by (where comma is the default delimiter).

    But it really isn't supported. [Verified by customer support: Service Request: 171113-000104]

     

  • Rosemary  O'Connor
    Custom Objects and Document Merge fields3
    Idea posted November 8, 2017 by Rosemary O'Connor Explorer, tagged Other in Discussion Forum > Idea Lab public
    Title:
    Custom Objects and Document Merge fields
    User Story / Description:

    Hi

    I haven't spotted any information on the possiblity of having Custom Object Fields available to Merge Fields in documents. It's got to the stage where we really need this for ongoing communications automation processes. We will be at a standstill unable to develop much more if the functionality is not available.

    Does anyone know if this is on the roadmap at all?

    thanks

    Rose

  • ChrisB
    [Delivered] Option to create / refresh test site as sparse...413
    Idea posted November 7, 2017 by ChrisBJourneyer, tagged Other, System Admin and Configuration in Discussion Forum > Idea Lab public
    Title:
    [Delivered] Option to create / refresh test site as sparse clone in Cloud Configuration Assistant
    User Story / Description:

    As a site administrator I need the option to create a new test site as sparse clone from the production site and be able to refresh an existing test site as sparse clone. I need to be able to perform these actions using the Oracle Service Cloud Configuration Assistant.

    Currently the only option is to "create test site" from production which will be a full clone. Under an existing test site the options are to "re-create test site" or "re-create and upgrade test site", both do not offer an option to choose a sparse instead of a full clone.

    This functionality used to be available in VCIO but does not seem to exist in the Cloud Configuration Assistant.

  • Simon Stryjak
    Support Mutual TLS and / or HTTP Signature?1
    Idea posted October 31, 2017 by Simon StryjakRookie, tagged Customer Portal, Other in Discussion Forum > Idea Lab public
    Title:
    Support Mutual TLS and / or HTTP Signature?
    User Story / Description:

    Have OSvC Support one or both of these:

    1. Support Mutual TLS?

    Can OSvC be provisioned with a client certification and participate in Mutual TLS with an API endpoint?

    Assuming yes, then it would be technically possible to do this:

    OSvC -> mutual TLS required -> API Gateway Proxy -> Generate required JWT -> OAPI w/JWT

     

    2. If no to 1, then possibly support HTTP Signature?

    The spec is here - https://tools.ietf.org/html/draft-cavage-http-signatures-00.