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|Standard Text: expose only agents' first names when...||26||4||112||Sara Fiorille||5:23 AM|
|Add event to indicate that Chat Wrap Up has been initiated||1||3||44||Jared||July 27, 2016|
|Customize the Chat Greeting Per Profile or Staff Account||4||1||28||Michele V||July 27, 2016|
|Audible Alarm to add to time remaining for an Activity -...||2||1||19||Rob Klean||July 25, 2016|
|Retrieval of Internal Answers - Knowledge Foundation API||1||2||48||Salvatore||July 25, 2016|