This is a public Forum  publicRSS

Announcement

Topics

nameratingauthoractivity
How to automatically associate a Chat to an existing...12245Mattia caputoWhizJanuary 20, 2017
Sending an Email with Incident Details5328Yogesh J SExplorerJanuary 19, 2017
Include standard and Round Robin queue in the same profile016Muthulakshmi MuthaiahSpecialistJanuary 18, 2017
Incident level: Skills based routing151Colin CampbellSpecialistJanuary 18, 2017
Task Due Date - Triggered off of Incident Action116Paul HowardJourneyerJanuary 17, 2017
Change subject format for updating Incidents through mailAnswered100%327Hanna Abi AklApprenticeJanuary 12, 2017
How to make incidents available to agents other than fill...116Mario QuiñonezNewbieJanuary 11, 2017
Disabling Customer Organization?022Harry KempsNewbieJanuary 5, 2017
Escalation rule is NOT fired when an incident is updated9115María Victoria AcostaRegularJanuary 4, 2017
Issue with Existing Contacts Submitting Incidents671domnApprenticeJanuary 4, 2017
HTML Chat Standard Texts596Matt LitherlandApprenticeJanuary 3, 2017
Prevent agents from sending responses when status type is...Answered341MikeASpecialistDecember 27, 2016
Add thread entry for auto closed incidents345A.PRegularDecember 23, 2016
Browser Client for Agents24380KyleLegendDecember 22, 2016
Access to deleted incidents131Shelbi HardinNewbieDecember 22, 2016
Web Service option in incident view136Sachin JainSpecialistDecember 14, 2016
.jpeg file attachment not openingAnswered1265Sylvia SExplorerDecember 14, 2016
Send email notification when attachments added to IncidentAnswered759Nick LWhizDecember 6, 2016
Service Collaboration100%411365Scott SloanExplorerDecember 5, 2016
Incident Number as parameter in a link in Message Template575Jennifer VisserRookieDecember 5, 2016
Open incident in the workspace it was created inAnswered239BndRegularDecember 5, 2016
Allowing other contacts to update incidentsAnswered465Preben Kristoffer EdvardsenExplorerDecember 2, 2016
Standard Text for Contact NotesAnswered100%258eyespike1WhizDecember 1, 2016
Possible to change 'incident' to another word in...554Simon EcclesApprenticeNovember 30, 2016
Send email *with attachment* via business rules6182NeilWhizNovember 29, 2016
Batch Changing of Historic Data439Nick DykesRookieNovember 29, 2016
Script to Add Secondary Contacts to Incidents Overwriting...463incident2contact - Copy.phpSreeram VenkatramaniRookieNovember 28, 2016
Screen Pop - is it possible to open incident with the...873Chris van EsSpecialistNovember 28, 2016
Techmail Service No Incident Creation Auto Response032ToddExplorerNovember 22, 2016
Make Incident Status field NOT REQUIREDAnswered247Hanna Abi AklApprenticeNovember 15, 2016

Search this Forum Board

Recent Contributors

All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.