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Incident status13Muthulakshmi MuthaiahApprentice10:52 AM
Custom mail file for admin_forward and message templates6213Marlena C.ExplorerYesterday
Display both answer title and URL in KB link.237The_LAN_GuruExplorerNovember 23, 2015
How to create a rule where to check if the incident has been...133NEC SupportNovember 23, 2015
Checklist upon sending a response218Suze SapsedNovember 23, 2015
Disable or hide a raw_message.mht attachment on the incident...111Pavansatish AnnavarapuNovember 23, 2015
Assigning incidents based on arrival time431KyleLegendNovember 23, 2015
HTML Chat Standard Texts230Matt LitherlandExplorerNovember 23, 2015
Remove action -tasks menuAnswered215Muthulakshmi MuthaiahApprenticeNovember 22, 2015
Mass upload of data for a custom field?Answered112Simon EcclesJourneyerNovember 20, 2015
Check functionality for sending SMS from Add Response optionAnswered216Muthulakshmi MuthaiahApprenticeNovember 18, 2015
Tips button237Muthulakshmi MuthaiahApprenticeNovember 18, 2015
Auto-response for different email addresses responding to...123Simon KayJourneyerNovember 17, 2015
Search within incident that is open in consoleAnswered430Justin LewandowskiRookieNovember 16, 2015
Opportunity.Assigned switching to No Value on Save when...Answered428Jonathon WardExplorerNovember 16, 2015
Customer’s reply is being attached as an .html file i...335Manoj ShereRegularNovember 16, 2015
Show attachments of custom objects on the Customer portal282Sabrina HummelNovember 12, 2015
Response should not go to the customer unless agent will not...357Vikash PatelJourneyerNovember 11, 2015
open incident from portal where contact is othercontact013MagivaJourneyerNovember 4, 2015
Rule Question - When an incident is updated more than thrice...Answered554Bhagwan Singh MerEliteNovember 4, 2015
Assigning Incident to user group135Premkumar SabarinathanRookieNovember 3, 2015
Association of task Status with Incident Satus225Srinath SrinivasanRegularNovember 2, 2015
Incident Re-Assignment497SharRookieOctober 30, 2015
Variable for Agent FIRST NAME only in standard textsAnswered232Simon EcclesJourneyerOctober 30, 2015
Transferred chat Incident is assigned to original agent015eyespike1JourneyerOctober 28, 2015
Multi edit incidents558Preben Kristoffer EdvardsenJourneyerOctober 27, 2015
Measuring email handle time based on how long it takes agent...136Crystal JarvisOctober 27, 2015
Email Reply by customer & Email ManagementAnswered364Shamith PuthranRookieOctober 22, 2015
Profile based incident permission - Hide incidents from...118Bishnu PaudelExpertOctober 21, 2015
Incident Reference Number format141Komal MutrejaRegularOctober 19, 2015

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