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Analytics Cookbook100%145818Kenny TietzExpertJuly 26, 2018
Best Practice Guide - How to Improve Reporting Performance...100%65684Oracle Service Cloud - Analytics Performance Best Practices.pdfKenny TietzExpertSeptember 18, 2017
How You Can Contribute to the Analytics Cookbook100%0655Analytics-Cookbook-Report-Recipe-Template-170112.docxKenny TietzExpertJanuary 13, 2017
Historical reporting on average Age of Incidents in Q100%613Pavol ProckaGrand MasterYesterday
Team wise Report Filters516Bilal MaqsoodExplorerYesterday
Reporting questions from Texas User Group meeting100%261Analytics Best Practices.pptxSteve MintzJourneyerAugust 15, 2018
KB Analytics presentation from Texas User Group meeting100%153TUG 03162016 KB Analytics.pptxSteve MintzJourneyerAugust 15, 2018
Adding time (business hours) to a date18Aarnav PJourneyerAugust 15, 2018
Report using ascii text insteadAnswered417JLFolkmanMasterAugust 14, 2018
Statistics user access to website data19AaronJourneyerAugust 14, 2018
BUI extra spaces in fields when report gets exported to...18vivtedExpertAugust 13, 2018
Incident Closures by Group - Analytics Cookbook Recipe100%11396Incident Closures by Group.zipColby RossWhizAugust 13, 2018
Incidents assigned to different users.Answered215Incidents Reassigned.xmlPavol ProckaGrand MasterAugust 10, 2018
Cross Tab is not summing properly112Scott HeidenreichApprenticeAugust 10, 2018
Time incident handled1733Shaina Spitzer YakontJourneyerAugust 9, 2018
What does this mean?224Scott HeidenreichApprenticeAugust 9, 2018
Simple questions of IF/ELSE statementsAnswered100%217JJMasterAugust 9, 2018
Calculating time of incident resolution after escalation?Answered100%622Bilal MaqsoodExplorerAugust 9, 2018
Daily Responses Sent - only display totals100%312Daily Responses Sent by Q.xmlPavol ProckaGrand MasterAugust 8, 2018
Reporting various Incident Thread Types in one cellAnswered100%1333Pavol ProckaGrand MasterAugust 8, 2018
Workspace Rules426Marcelo PeraltaExplorerAugust 7, 2018
Filter to Concat numbers126Ewerton PereiraRegularAugust 5, 2018
Question about chat_agent_sessions.engaged_secsAnswered112Peggy McClanahanRegularAugust 3, 2018
Using Engagement Engine Logging to log in-page dataAnswered100%390Shiloh MadsenExpertAugust 2, 2018
Can you track when a user clicks on the Fill Inbox button?120Louis MallenRookieAugust 2, 2018
Dashboard Layout022dashboard 2.JPGBilal MaqsoodExplorerAugust 2, 2018
Reports for KPI Calculation13704Srinath SrinivasanExplorerAugust 1, 2018
Time Difference Between Dates of Completed TasksAnswered213JaayBExplorerAugust 1, 2018
Tracking Accounts that never Log In100%560Brian L.ExpertAugust 1, 2018
Running Time Using If Statement112Jovit ManalaysayRookieJuly 31, 2018

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