RightNow
  • Products
    • Web Web Experience
      • Intent Guide
      • Chat
      • Web Self-Service
      • Mobile
      • Co-Browse
      • Email Management
      • Accessibility Blog
    • Social Social Experience
      • Support Community
      • Innovation Community
      • Cloud Monitor
      • CX For Facebook
    • Contact Center Contact Center Experience
      • Dynamic Agent Desktop
    • Engage Engage
      • Service
      • Sales
      • Marketing
      • Customer Feedback
      • Analytics
      • Enterprise Analytics
    • Cloud Platform Cloud Platform
      • App Builder
      • Knowledge Foundation
      • Natural Language Search
      • Mission-Critical Operations
    • Services Services
      • Training
      • Professional Services
      • Tune-Ups
      • Customer Care
     
  • Solutions
    • Financial Services
    • Gaming / Entertainment
    • Government
    • Consumer Electronics / Hardware
    • Higher Education
    • Non-Profit
    • Retail / Consumer Goods
    • Software / Online Services
    • Travel / Leisure
    • Telecommunications
     
  • Community
    • Customers
      • Documentation
      • Product Tutorials
      • Best Practices
      • Discussion Forum
      • User Groups
      • Member Directory
    • Developers
      • Documentation & Sample Code
      • Discussion Forum
      • Development Blog
    • Partners
      • Partner Programs
      • Partner Directory
      • Partner Portal
    • Support
    • Idea Lab
     
  • Events
  • CX Experts
  • Company
    • About
      • Why RightNow?
      • Mission
      • Wordwide Locations
      • Awards And Accolades
      • Ambassadors
      • Leadership
      • Customer Experience Blog
    • Commitment
      • Focus On Results
      • Easy To Buy
      • Expertise
    • Community Giving
    • Careers
    • News Center
    • Investor Relations
     
Share
Discussion Forumpublic

Chat and Co-browse

 
This is a public Forum  publicRSS

Popular Questions: Answered

  • Chat Conference/Transfer between interfacesAnswered1
  • Setting up Chat and Incident Workspace on One WorkspaceAnswered2
  • users bypassing chat page to get to chat_landing without...Answered1
  • Chat LoginAnswered2

Topics

  • 1-30 of 239
  • Next >
  • Last >>
nameratingauthoractivity
Variables in Chat Standard Text04Deniz Delikan2:17 AM
Hide chat when no agents in a queue are available,...3442Joseph StewartMay 3, 2012
Chat Button Verbiage012Keith ArnottMay 3, 2012
Chat Duration in Workspace5187Matt LitherlandMay 1, 2012
Agent Photos in Chat: Yea or Nay?100%2164klcrandallApril 30, 2012
Can you pass the End User IP address to a browser control?09MichaelLGoldApril 30, 2012
Failed Chat session links to pre populated Ask page120Daniel KertonApril 26, 2012
Chat Capacity012Matt LitherlandApril 25, 2012
Agent to Agent Chat171Joseph Renderos Joseph RenderosApril 18, 2012
Rerouting chats immediately to another queue based on chat...060Blake HinesApril 12, 2012
Different CHAT_GREETING_MSG for each chat queue21274Craig DanielsApril 2, 2012
Questions regarding chat1249Vishwa MarniMarch 5, 2012
Possible to add org name to Chat Sessions workspace?2971wundysSilverFebruary 17, 2012
Will Proactive Chat cause my chat numbers to spike?3367Mike RogersJanuary 18, 2012
Chat Survey within Chat Window?4755januaryGoldJanuary 18, 2012
Chat Configuration to notify a customer that an agent is not...1427domnBronzeDecember 30, 2011
proactive chat setup2664chekwaBronzeDecember 8, 2011
Pro-Active Chat widget in non-syndicated CP Self-Help Pages1568Iain McKayBronzeDecember 8, 2011
Incidents created from chat become default window with other...41140peitienceBronzeNovember 21, 2011
Clearing Chat History/Records51181Sharon TangNovember 21, 2011
Notifying Chat Supervisor of chats in queue100%6483AmandaPNovember 21, 2011
Slow refresh for agents when switching between chat sessions1318Steven AlexanderNovember 13, 2011
Chat LoginAnswered2379eyespike1November 4, 2011
Speech to Text FunctionalityAnswered21172Christine StoutOctober 7, 2011
Setting up Chat and Incident Workspace on One WorkspaceAnswered2763ihaysGoldAugust 25, 2011
users bypassing chat page to get to chat_landing without...Answered1527chekwaBronzeAugust 12, 2011
Termination Reason “Concluded by End User” & “Co...4910Sharon TangAugust 11, 2011
Remotely Disconnect Chats1606Matt LitherlandAugust 9, 2011
Chat Transfers creating separate incidents3547jamie23aksBronzeAugust 9, 2011
Co-Browse in latest release?41258KmHSilverJune 27, 2011

Search this Forum Board

Get Your CX Score »

Take a quick test and find out where your brand stacks up next to our best practices.

  • facebook
  • twitter
  • youtube
  • linkedin
  • slideshare

©2012 Oracle Corporation and/or its affiliates.

  • Privacy
  • Sitemap
  • Site Feedback
All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.